Your satisfaction is our priority at Noble Decor. We want you to absolutely love every dining table, accent chair, and bedside lamp you purchase from us. If for any reason you're not completely satisfied with your interior decor purchase, our 30-day return policy ensures you can shop with confidence.
We offer a full 30-day money-back guarantee on all home furniture and bedroom lighting purchases. If you're not satisfied with your item for any reason, you may return it within 30 days of the delivery date for a full refund of the product price. To be eligible for return, items must be in their original condition: unused, unassembled (if applicable), and in original packaging with all components, hardware, and documentation included.
To initiate a return, contact our customer service team at support@nobledecor.com with your order number, the item(s) you wish to return, and your reason for return. Our team will respond within 24 hours with return authorization and detailed instructions. Please do not ship items back without first contacting us and receiving return authorization, as unauthorized returns may not be processed.
Once approved, we'll provide you with a prepaid return shipping label via email. Print this label and attach it securely to the outside of the original packaging or a suitable shipping box. We recommend taking photos of the packaged item before shipping as proof of condition. Drop off your package at the designated carrier location, and retain your receipt as proof of return shipment.
For returns due to buyer preference (change of mind, doesn't match decor, etc.), customers are responsible for return shipping costs, which will be deducted from your refund. For defective, damaged, or incorrect items, Noble Decor covers all return shipping costs—simply contact us and we'll arrange free return pickup or provide a prepaid label at no charge to you.
Once we receive your returned item, our quality team will inspect it to verify condition within 2-3 business days. Upon approval, we'll process your refund to your original payment method. Refunds typically appear in your account within 5-7 business days, though some banks may take up to 10 business days to post the credit. You'll receive email confirmation once your refund has been processed.
We don't currently offer direct exchanges. If you'd like a different dining chair style, a different bedside lamp finish, or any other variation, please return your original item for a refund and place a new order for your preferred piece. This ensures you receive your new item as quickly as possible rather than waiting for the return to process first.
Custom or personalized items cannot be returned unless they arrive damaged or defective. Items that have been assembled, used, or modified are not eligible for return unless there's a manufacturing defect. For health and safety reasons, upholstered items showing signs of use (stains, odors, pet hair) cannot be accepted for return.
If your item arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery with photos of the issue. We'll arrange for a replacement or full refund immediately, and we'll cover all return shipping costs. Your satisfaction with the quality of our interior decor is guaranteed.
If you haven't received your refund within 10 business days of our confirmation email, first check your bank account again, then contact your credit card company or bank as processing times vary. If you've done this and still haven't received your refund, please contact us at support@nobledecor.com and we'll investigate immediately.
Our customer service team is here to help with any questions about returns, refunds, or exchanges. Contact us at support@nobledecor.com and we'll respond within 24 hours to assist you.
